The Starlink users were all scrambling for a connection on Thursday as thousands of people lost their internet access. The company issued a statement and addressed the massive outage, claiming it was under investigation. Now, the CEO, Elon Musk, has come out to issue his apology to the masses, which may not have been a good look for the richest man in the world, who also lost a considerable amount from his net worth recently.
Yes, Elon Musk hasn’t had a good time recently, as he lost $15 billion from his net worth. This happened due to the decline in the stock prices of his automobile company, Tesla, which saw its stock fall by around 7%. While Musk hasn’t shared any statements regarding that matter, he felt compelled to come out and apologize to the Starlink users, claiming that the outage is being speculated by the parent company, SpaceX.
“Service will be restored shortly. Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again,” Elon Musk wrote on X. Well, this tweet garnered millions of impressions, and it also came under UFC Hall of Famer Chael Sonnen‘s radar. In a fashion that only ‘The American Gangster’ operates, he spoke on behalf of all the Starlink users and accepted the $399.5 billion tech mogul for his company’s massive blunder.
Apology accepted https://t.co/DGWeFeEBDp
— Chael Sonnen (@ChaelSonnen) July 25, 2025
Well, Chael Sonnen’s reaction to Elon Musk’s Starlink issue may have been an unexpected one. However, the South African-born tech mogul is used to such responses across various social media platforms. But coming back to the massive connection outage, you could be wondering what went wrong. Well, we’re in luck because one of the top officials from SpaceX has broken the silence over the incident. Here’s what he had to say.
Elon Musk’s top executive reveals the reason behind the Starlink outage
Amidst all the chaos surrounding the massive outage, Michael Nicolls, Vice President for Starlink Engineering at SpaceX, mentioned that over 6 million users residing in as many as 140 countries were affected by the Starlink outage. While claiming that they’ve worked on a “solution” for the situation, Nicolls revealed that a software mishap was the core issue behind the connection errors.
“The outage was due to failure of key internal software services that operate the core network,” Elon Musk’s executive wrote on X. But his message didn’t just end there, as Michael Nicolls ended his message with an apology to all the Starlink users around the world. “Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again,” he added.
May 30, 2020, Kennedy Space Center, FL, United States of America: Elon Musk, CEO and lead designer, SpaceX, participates in a post launch news conference for the NASA SpaceX Crew Demo-2 mission at Kennedy Space Center, May 30, 2020, in Cape Canaveral, Florida. Kennedy Space Center United States of America – ZUMAp138 20200530_zaa_p138_136 Copyright: xKimxShiflett/Nasax
Meanwhile, some reports claim that there has never been a connection outage quite like the Starlink one ever in history. Internet analysis expert Doug Madory, who works for the Kentik firm, claimed, “This is likely the longest outage ever for Starlink, at least while it became a major service provider.” Well, the outage lasted only a few hours, but it really riled up the majority of the users of Elon Musk’s network. The SpaceX CEO would hope that he could minimize such issues going forward. Let us know your thoughts in the comments down below.
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